How do I troubleshoot my Chrome Extensions?

Susan -

An extension isn't working in Wavebox.

Occasionally, extensions don't work as expected in Wavebox. If you're having problems adding an extension or signing in to an extension, please contact support(at)wavebox.io for assistance.

Possible reasons why an extension is not working include:

  • It's locked down to work only on Google Chrome.
  • Wavebox is waiting to be approved by the extension developer.
  • It has been removed from the store.
  • It has been discontinued and is no longer supported.

Wavebox Support has asked you to troubleshoot extensions.

Very occasionally, extensions can cause other random issues in Wavebox. e.g., parts of a page missing. So, it's useful to turn them off and on again to test the issue.  If a member of the Wavebox support team asks you to do this, here's how:

  1. Click on the jigsaw icon (top right) to bring up the Extensions pop-up menu.
  2. Click on 'Manage Extensions' at the bottom of the list.
  3. In the top-right-hand corner of the new window, toggle ON 'Developer Mode.'
  4. Select 'Disable All' from the blue header section. (All extension toggles will show the OFF position.)
  5. Restart Wavebox
  6. Test to see if the issue has been resolved.  If it has, proceed to step 7.  If it hasn't, contact support(at)wavebox.io.
  7. Toggle ON each extension, one by one, until the issue is reintroduced.  When this happens, click on the button to 'Remove' that extension from Wavebox, and report the issue to support(at)wavebox.io so we can advise other users with the same issue or resolve it.