Most antivirus solutions handle new versions of Wavebox seamlessly because we sign the Wavebox binaries. This ensures that the binaries are trusted and verified as being created by Wavebox. However, some antivirus solutions may take longer to recognize a new release. This delay can occur if there is a lag in publishing their new security definitions.

If you find yourself with a message from your Antivirus about a new version of Wavebox there are a few things to do...

  1. Check you've downloaded Wavebox from a reputable source:
    • If the app auto-updated it will check that it comes from Wavebox and is signed correctly
    • If you've downloaded it yourself, ensure it's from https://wavebox.io/download
  2. Ensure your Antivirus and security definitions are up to date
  3. Update your Operating System to get all available security updates

If you're still seeing a message about Wavebox, most Antivirus providers have a way of reporting false positives. This will allow them to review Wavebox and whitelist it for installation.

Here are some links to report false positives for some common Antivirus suites along with a sample message for quick reporting...

Bitdefender

Adaware

Emsisoft

GData

Symantec

Here's a sample message you can use to contact your Antivirus provider...

Hello,

I've had a false positive report for the application Wavebox. Can you please address this? More information about the product (together with signed download binaries) is available at https://wavebox.io and https://wavebox.io/download.

Thanks